City-funded daytime intake centers are closed when a snow emergency is in effect. After-hours intake centers stay open 24/7 until the City lifts the snow emergency.

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Daytime centers

Center	Address	Hours	Phone
Appletree Family Center (shelter/diversion assessment)	1430 Cherry St.	Mon.–Fri., 7 a.m.–5 p.m.	(215) 686-7150 (215) 686-7151 (215) 686-7153
Roosevelt Darby Center (shelter/diversion assessment)	804 N. Broad St.	Mon.–Fri., 7 a.m.–5 p.m.	(215) 685-3700
The Veterans Multi-Service Center (shelter/diversion assessment)	213-217 N. 4th St.	Tues. and Thurs., 9 a.m.–2 p.m.	(215) 923-2600

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After-hours centers

If you are a …	Then visit …	Address	Hours	Phone
Family	Red Shield Family Residence	715 N. Broad St.	5 p.m.–7 a.m. and holidays and weekends	(215) 787-2887
Family	ACTS After Hour Intake Site	1300 E Tulpehocken St.	5 p.m.–7 a.m. on Mon.–Fri. 24 hours on holidays and weekends	(267) 297-7870
Single man*	Mike Hinson Resource Center	1701 W. Lehigh Ave.	3 p.m.–7 a.m. and holidays and weekends	(267) 737-9099
Single woman*	Gaudenzia’s House of Passage	111 N. 49th St., at the corner of 48th St. and Haverford Ave., entrance on 48th Street	5 p.m.–7 a.m. and holidays and weekends	(267) 713-7778

*You are welcome to visit the center that most closely fits your gender identity.

Assessment

You must go through a metal detector screening to enter an intake center.

At the intake center, you will complete an assessment with a social work services manager.

The social work services manager will ask for individual or household information. This may include:

• Your name.
• Birthdate.
• Social security number.
• Family makeup.
• Race.

The social work services manager will ask for proof of identification. In some cases, they will ask for proof of guardianship for minor children. However, no household can be denied entrance into a shelter if they don’t have proof of ID or guardianship.

If you can’t complete the assessment during regular business hours, you can continue working on it at an after-hours center. You can also return to an intake center during regular business hours.

Additional assistance

Sometimes the assessment allows us to address additional needs, such as:

• Medical services.
• Mental health support.
• Drug and alcohol treatment.
• Children and youth services.
• Veteran’s services.
• Legal services.
• Ongoing case management services.
• Supportive housing for special populations.
• An optional savings program.

Case managers can also work with individuals and families to find transitional, or long-term housing.

Case managers and social workers at institutions (such as hospitals) can refer individuals to an intake center. They must submit this online External Agency Referral (EAR) form or print and fax the EAR form.

For more information, see the referral guide.

Youth access points are not City-funded intake centers. These are safe spaces for young people experiencing homelessness to get resources and support.

​You can go to any location that serves youth your age to get:

• Hygiene kits, showers, clothes, and food.
• Housing assessments.
• Job and education referrals.
• Mental health counseling referrals.

If you are …	Then visit …	Address	Hours	Phone
18–24 years old	Youth Access Point: Eddie’s House	2321 N. Broad St.	Mon.–Fri., 10 a.m.–5 p.m.	(215) 921-8375 (215) 307-3273
16–24 years old	Youth Access Point: Synergy Project at Valley Youth House	Closing location at 1500 Sansom St., 3rd floor on Oct. 14, 2024 Reopening at 1880 JFK Blvd., Suite 660 on Nov. 11, 2024	Mon.–Thurs., 8:30 a.m.–5:30 p.m.	1 (888) 468-7315 (215) 925-3180