Before you start
You will need to include these documents with your request:
- A current water bill
- A photo ID
- If you do not own the property:
- A notarized letter from the property owner authorizing the permit; or
- A letter on the property owner’s letterhead authorizing the permit.
Email your request to Jason.Pezzetti@phila.gov for a permit invoice. You will need to bring the invoice and payment to the Municipal Services Building.
To permanently stop water and sewer services at your property, you will need a Discontinuance Permit. The Philadelphia Water Department (PWD) issues these permits.
Overview
A Discontinuance Permit will permanently disconnect your property’s service lines from the City main.
It is not a temporary solution to avoid service charges. If you need to restore water service to the property at a later time, you will need to obtain a new plumbing permit and hire a City-certified plumber to install a new water service. This could result in thousands of dollars of additional expenses.
If you are selling a property, the water service account will update automatically after the deed of sale is registered with the City. For more information on this process, see Become a water customer.
Discontinuance Permits have no impact on stormwater billing. Every property in the City is charged monthly for stormwater that runs off the property’s impermeable surfaces into City-owned collection systems.
How to get a Discontinuance Permit
Email your request to Jason.Pezzetti@phila.gov. Include the following required documents:
- A current water bill
- A copy of your photo ID
- If you do not own the property:
- A notarized letter from the property owner authorizing the permit; or
- If a company or organization owns the property, a letter on the property owner’s letterhead authorizing the permit.
The PWD Permit Desk is open Monday through Friday, from 8 a.m. to 3:30 p.m.
1401 John F. Kennedy Blvd.
Philadelphia, PA 19102-1687
The water service line will be disconnected from the water main in a follow-up visit.